Terms and Conditions 

Just as any other commercial organisation, Banstead Coaches Limited has a set of terms and conditions which govern the way we do business. These are set out below and we must ask you to note that to these, and only these, terms and conditions will apply. It is a part of your contract with us that you agree to them. 
1. APPLICATION 
 
The following conditions apply whether or not a contract of carriage has been entered into as a quotation being offered and accepted or whether a contract has been made verbally or in writing. 
 
The hirer acts on behalf of all the passengers travelling on the vehicles. If the hirer is a company, group, or partnership, an individual must be named as a responsible person. 
 
The hirer is responsible for the actions and decisions of all the passengers on board including any additional costs incurred in performing the contract, whether or not they actually travel with the party. 
 
If the hirer is not going to travel with the party, a representative must be chosen, and the company informed prior the hire taking place. The company will only accept instruction from the hirer or their representative. 
 
Where a copy of these conditions has been given to the hirer at any time, or the hirer has been advised verbally or in writing on their quotation documents of the terms, making a booking will be deemed to signify acceptance of them. Where a hirer makes a booking before receiving these conditions and without being advised verbally of all significant terms, the hirer may cancel the contract without liability to the operator within 48 hours of receiving these conditions. Otherwise, the hirer will be deemed to accept these conditions. 
 
2. QUOTATIONS 
 
Quotations are given on the basis of the direct route and on information provided by the hirer. The route used will be at the discretion of the company unless it has been particularly specified by the hirer in which case it will be clearly shown on the confirmation. 
 
All quotations are given subject to the company having available a suitable vehicle at the time the hirer accepts the quotation. 
 
Quotations are valid for 28 days from the date of issue, unless otherwise notified. 
 
Quotations are given for the coach and driver only. Any additional charges will be separately identified and will be the hirer’s responsibility unless otherwise specified, including but not exclusive to parking, road tolls, admission and parking to special events and accommodation. It is the responsibility of the hirer to provide the driver with suitable accommodation and meals when a coach is away overnight, unless otherwise agreed beforehand. 
 
If the net cost of fuel increases significantly after making a booking, the company will inform the hirer of any additional charges at its earliest convenience. 
 
3. USE OF THE VEHICLE 
 
The hirer cannot assume the use of the vehicle between outward and return journeys, nor that it will remain at the destination for the hirer’s use unless this has been agreed with the company in advance. 
In case a vehicle is required during the time a coach is at a destination the right is reserved to withdraw the vehicle to undertake another journey. The vehicle may also be withdrawn if the group are more than ten minutes late for the requested return time. In this event no liability can be accepted for the cost of alternative transport. 
 
The company reserves the right to sub-contract a vehicle from another coach operator without notice to the hirer. 
The company will not be liable for loss, injury, damage, delays or inconvenience caused where inclusive arrangements have been made incorporating other companies' services. In any event the company will not be liable for any claims beyond the value of the coach hire. 
 
Vehicles must not be sub-let, lent or licensed by a hirer to another coach operator. 
 
4. ROUTES AND TIME VARIATION 
 
The company reserves the right to levy additional charges for additional mileage or time to that agreed, if the client exceeds those stated on their confirmation or quotation documents, the charges will be pro-rata on an hourly and / or mileage basis. 
 
The vehicle will depart at times agreed by the hirer, and it is the responsibility of the hirer to account for all the passengers at those times. The company will not accept liability for any losses incurred by passengers who fail to follow instructions given by the hirer. 
 
Drivers have sole discretion as to the suitability of roads or locations that a vehicle can enter or travel through. No liability can be accepted if a vehicle is unable to complete a journey due to the unsuitability of a road or location. 
 
The requested pick up and return locations should be free from any legal parking restrictions. Any penalties /costs / fines will be passed back to the hirer. 
 
It is the hirer’s responsibility to ensure that the collection and drop off points are suitable for coaches, safe, free from parking / stopping restrictions. If this is not the case on the day, the driver will have to divert to a more suitable collection / drop off point. 
 
5. DRIVER’S HOURS 
 
The hours of operation for the driver are regulated by law; and the hirer accepts the responsibility of ensuring that the hire keeps to the hours and times agreed by the company. 
 
Neither the hirer nor any passenger shall delay or otherwise interrupt the journey in such a way that the driver is at risk of breaching regulations relating to driving hours and duty times. If any breach is likely to occur, the hirer will be responsible for any additional costs incurred unless it is outside the control of the hirer. The calculation of any costs will be as in condition 4. 
 
The hours agreed with the company for the operation of any hires must be observed (other than in the case of a serious emergency or diversion) and the company reserves the right to curtail or otherwise amend any hire which does not comply with the relevant regulations. Any deviations to the route must be agreed with our coach hire department before the journey commences. 
 
6. SEATING CAPACITY 
 
The company will, at the time of booking, agree and specify the legal seating capacity of the vehicle to be supplied. The hirer must not load the vehicle beyond this capacity. 
 
7. CONDUCT OF PASSENGERS INCLUDING HEALTH & SAFETY 
 
• The driver is responsible for the safety of the vehicle at all times, and as such may remove any passenger whose behaviour prejudices safety or is in breach of the Public Service Vehicle (Conduct of Drivers, Inspectors, Conductors and Passengers) Regulations 1990. These regulations set out certain rights and responsibilities on all parties. The hirer is responsible for any damage caused by any passenger for the duration of the hire. Please be advised where instances of breach in Health and Safety by children or minors occur, the parent or guardian will be responsible for their actions. In certain circumstances, this can result in a student being refused travel on school routes. Formal written warning to this affect will be issued prior to any action being taken, to allow suitable arrangements to be made. The company reserves the right to withdraw all services in the event of unruly conduct by the passengers or damage caused to company vehicles. 
 
• Health and Safety is paramount with our organisation and as such all passengers are asked to wear their seat belts whilst on the vehicle and abide by all information given and displayed. 
 
• In the interests of safety, children must not be seated by the doors and at least one adult should occupy a seat at the rear. 
 
• Smoking is not permitted at any time on any of our vehicles, this includes the use of substitute smoking materials such as electronic cigarettes or 'E cigarettes'. Any one found smoking on our vehicles will be asked to disembark. 
 
• Alcohol must not be consumed on our vehicles. Any consumption prior must be in moderation and the company reserves the right to refuse passage to any passenger if he / she is viewed to present a danger to themselves, other passengers or the driver. 
 
• Food and drink (including alcoholic beverages) may not be consumed on the vehicle without prior written consent from the company. 
 
• Cleaning of the vehicle as a result of excess mess or excess consumption (vomit or other bodily fluids) may incur a cleaning fee, up to a limit of £250. 
 
• All vehicles are fitted with medical kits, in the event of a kit being used due to sickness or injury, whether due to excess or accidental causes, the company reserves the right to charge for the use of these kits replacements. 
 
EXPRESS TERM 
 
• Where the hirer is to a sporting event, the hirer should be aware of the legal requirements relating to alcohol, contained in the Sporting Events (Control of Alcohol) Act 1985, (as amended) and the conditions of entry to race courses as laid down by the Race Course Association Ltd. Specifically Alcohol must not be carried or consumed on coaches to or from any Sporting Event. Police have the right to search and seize any alcohol carried by passengers. 
 
8. CONVEYANCE OF ANIMALS 
 
No animal (other than guide dogs and hearing dogs notified to the company in advance) may be carried on any vehicle without prior written agreement from the company. 
 
9. CONFIRMATION 
 
Confirmation of a booking can only be accepted by the company in written form and is the only basis for any subsequent alterations. Confirmation of a booking by the company will be sent at the time of booking. 
 
10. PAYMENT 
 
Any deposit requested must be paid by the date stated, and payment in full must be made within 14 days from the date of the invoice. The company reserves the right to add interest, calculated on a daily basis, from the date by which the payment should have been made. Please note that all invoices not settled within our payment terms will be referred to a Debt Recovery Agent. 
 
Any customers with approved credit facilities must pay within 14 days following the journey. The company reserves the right to charge interest at commercial rates on any overdue accounts. 
 
All deposits paid are non-refundable. 
 
11. CANCELLATION BY THE COMPANY 
 
In the event of any emergency, riot, civil commotion, strike, lock out, stoppage, national emergency, pandemic, force majeure, restraint of labour, unavoidable shortage of drivers or coaches or on the happening of any event over which the company has no control (including adverse weather conditions or substantial increase in the net cost of fuel) or in the event of the hirer taking any action to vary agreed conditions unilaterally, the company may, by returning all the money paid and without further or other liability, cancel the contract. 
 
12. CANCELLATION BY THE HIRER 
 
In the event of cancellation by the hirer, the company reserves the right to retain any deposit or charge a cancellation fee. The hirer must also take full responsibility for any other costs incurred by the company as a result of curtailment. 
 
The following cancellation charges will be used in the event of cancellation by the hirer. Any cancellation MUST be confirmed in writing no later than 24hrs following notifying the company. 
 
• Cancellation with 2 weeks or more notice, no charge. 
• Cancellation within 2 weeks of date of hire, £100.00 cancellation fee per vehicle. 
• Cancellation within 48 hours of date of hire, full charge. 
 
In the case of on-going coach hire contracts, then the hirer must conform with the agreed notice period set out in the initial acceptance of the contract. 
 
At the time of providing this quote, the UK is experiencing increased risk from the coronavirus. The Government has stated that it will continue to implement measures to combat the spread of the virus. In the extremely unlikely event that such measures are put in place which impact our ability to provide services to you (including but not limited to us having to suspend or cancel in full the services), we will not be in a position to accept any liability for any losses that may arise and we limit our liability accordingly. 
 
In the event that a booked service is no longer required due to cancellation of an event or your unwillingness to travel despite no official Government of Foreign & Commonwealth Office advice not to travel, the payment and cancellation provisions of our standard terms and conditions will apply. 
 
We are keeping the matter under careful review and will ensure that all customers are advised of any developments that may affect fulfilment of booked services. 
 
13. VEHICLE TO BE PROVIDED 
 
The company reserves the right to provide a larger vehicle than that specified at no additional charge unless any extra seats are used in which case an additional pro rata charge will be made to the hire charge. The company reserves the right to substitute another vehicle (including those of other operators) or ancillary facilities for all or part of the hire subject to such substitutes being of at least equivalent quality. 
 
Seating capacity and type of coach are not necessarily indicative of the size or facilities of the vehicle supplied. Every effort will be made to supply vehicles with facilities or seating as shown or advised, but they cannot be guaranteed to be available on the day of the journey. 
 
14. BREAKDOWN OR DELAYS 
 
The company provides its advice on journey time in good faith. However, as a result of break down, extreme weather conditions or traffic congestion, or other events beyond the reasonable control of the company, journeys may take longer than predicted and in those circumstances the company will not be liable for any loss or inconvenience suffered by the hirer as a result. 
 
15. AGENCY ARRANGEMENTS 
 
Where the company hires in vehicles from other operators at the request of the hirer and where the company arranges ancillary facilities such as meals, accommodation, ferries, admission tickets or any other services provided by another supplier, it does so as agent for and on behalf of the hirer. Any terms or conditions imposed by such other suppliers through the company shall, insofar as they are supplied to the hirer, be binding on the hirer as if he had directly contracted such services and the hirer shall indemnify the company against any loss, claim, damage or award in respect of breach of such supplier’s terms and conditions brought about by the hirer’s actions. 
 
The company will not be liable for loss, injury, damage, delays or inconvenience caused where inclusive arrangements have been made incorporating other companies' services. In any event the company will not be liable for any claims beyond the value of the coach hire. 
 
16. PASSENGERS’ PROPERTY 
 
• All vehicles hired by the company are subject to restrictions on carrying luggage for statutory safety reasons. The hirer accepts that the driver shall be the sole judge as to whether and to what extent passengers’ property is carried. Large ‘bulky’ items may not be able to be carried, and the hirer should take all steps to notify the company in advance of such requirements. 
 
• Personal effects and luggage are carried at owners risk with no liability to the company if they are lost or damaged. The gangway and emergency exits must remain unobstructed at all times. The person appointed by the hirer to be in charge of the party shall ensure the correct number of cases are taken onto the coach and are taken off at the destination. Every effort will be made to accommodate additional items where possible. Please refer to our coach hire department for guidelines. 
 
• All personal effects and luggage must be supervised and the company take no liability if they are left on the vehicle unattended. 
 
• All articles of lost property recovered from the vehicle will be held at the company’s premises where the vehicle is based, and will be subject to the current Public Service Vehicle (Lost Property) Regulations. 
 
17. COMPLAINTS 
 
The company is not responsible for delays, loss, damage, injuries or any inconvenience beyond the control of the management. 
 
In the event of complaint about the company’s services, the hirer should endeavour to seek a solution at the time by seeking assistance from the driver or from the company. If this has not provided a remedy, complaints should be submitted in writing and within 14 days of the termination date of the hire. 
 
18. NOTICES 
 
No bill, poster or notice is to be displayed on any vehicle without written consent of the company. 
 
Copyright ©2020 Banstead Coaches. All Rights Reserved. 
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