Frequently Asked Questions 

 
Our general office is open during normal business hours of 09:00 to 17:00 Monday to Friday. For any queries please do get in touch by email at sales@bansteadcoaches.co.uk or by phone on 01737 354 322. 
 
Banstead Coaches are open for business and aim to provide you with our usual high levels of customer service from a multi generational family business. Please get in touch with our team via email or phone and we will be delighted to help you the best we can as we adjust to the new normal and make sure you are confident in travelling with us. 
 
Banstead Coaches are committed to reducing the spread of any disease and maintain the health of our staff and passengers. We are adhering with all government guidelines, social distancing and delivering our service in accordance with essential travel legislation. We have been closely following the Government guidance relating to the transport industry and have developed effective procedures that are followed by every member of staff when using our vehicles prior, during and after the hire of our coaches. Find out what changes will be in place with our Moving In the Right Direction Safely with Banstead Coaches. 
 
The safety of our drivers and passengers is our number one focus. We have introduced a range of safety measures including access and egress rules for the coaches, protection measures for the drivers and demarked the seating, reducing the capacity of our vehicles. Our drivers will be able to instruct fully on the measures in place for your safety. 
 
Yes there will be hand sanitiser onboard every coach. 
 
Yes. The government has also issued guidance that customers cannot travel if they do not have a face covering. 
 
A face covering should cover the mouth and nose while allowing the wearer to breathe comfortably and can be as simple as a scarf or bandana that ties behind the head to give a snug fit. It should remain in place of its own accord. 
 
If you make a booking with us based on current social distancing guidelines and at the point of travel these guidelines change then yes, your booking value may alter. If restrictions are lifted it could mean you would require less vehicles than initially quoted meaning your booking would be credited or if restrictions are increased, it may mean you require additional vehicles which will increase the overall price of your booking. 
 
 
Contact the Sales Team by emailing sales@bansteadcoaches.co.uk with your booking or quote reference or call us on 01737354322, to discuss options relating to your journey as the social distancing guidelines are subject to change. Your quote/booking may require re-quoting to ensure we are complying with the current guidelines. 
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